After joining ALL Accor Plus Explorer, you can find your digital Explorer membership card in ALL app by signing in with your ALL account. Your digital card can be used when booking eligible stays, checking in at participating hotels, and to enjoy your Explorer dining discount..
Your membership vouchers can also be accessed digitally. Depending on the voucher type, they may appear in the ALL app or within your Accor Plus account, where they can be viewed and redeemed when making an eligible booking or using your member benefits.
Where can I find my digital membership card?
To access your digital card:
- Sign in to your ALL account on the ALL website or in the ALL mobile app.
- Navigate to the Membership section.
- Your ALL Accor Plus Explorer digital membership card will be displayed and is ready to use.
Present your digital card when requested at participating hotels or restaurants to access your member benefits.
Where can I find my vouchers?
Your eligible vouchers are available digitally after your membership is activated.
Depending on the voucher, you can find them in:
- The ALL mobile app, under the Rewards or Vouchers section.
- Your Accor Plus account, where some Accor Plus member journeys and voucher redemption processes continue to be managed.
The location of your voucher may vary depending on the benefit and where it is redeemed.
Using your membership benefits
Your digital membership card and vouchers can be used for eligible:
- Hotel bookings.
- Hotel stays and check-in.
- Dining offers at participating restaurants.
- Voucher redemptions, where applicable.
Always ensure you're signed in to your ALL account when making bookings or accessing your membership benefits.
Need help?
If you can't find your digital membership card or vouchers after joining, please contact our Member Services team through the Help Centre, and we'll be happy to assist.