I did not receive the correct reward points from a stay. What should I do?

Reward and status points for an eligible stay are usually credited within 7-10 business days after checkout.

If you haven’t received the correct points, please submit a webform here.
To help us resolve this quickly, please provide:

1) Your ALL Accor+ membership number
2) Booking reference number
3) Invoice or receipt from your stay
4) Hotel name and dates of your stay