I did not receive the correct reward points from a stay. What should I do?

You should receive reward and status points for an eligible stay within 7-10 business days of checking out from the property.

In the event that you did not receive the correct points from the stay please submit a webform here

For the fastest resolution can you please include the following information:

• Accor Plus membership number
• Booking reference number from your stay
• Copy of the invoice/receipt from your stay
• Hotel name and stay dates