Submit a request via this link:
You can earn Rewards and Status points for every dollar spent per eligible stay. An eligible stay is any stay that you have booked either via accorplus.com, all.accor.com, Accor All app, Accor reservations team or directly with the hotel.
Non-eligible stay = stays booked via third-party booking sites.
Please note that a Stay Plus night is only considered an eligible stay only when another eligible spend is charged to the room e.g. dining.
Overlapping Stay - You are not eligible for reward and status points if the booking is overlapping with another stay. If you made more than 1 reservation in the same/different hotels with the same check-in date or overlapped dates, this will be considered under the overlapping booking.
Example: You have booked Novotel Sydney Darling Harbour for 5 nights (01 June to 06 June) and you have booked 2 nights( 02 June to 4 June) in IBIS Sydney Darling Harbour. This comes under overlapped booking and you will benefit from only 1 stay which has the first check-out date.
You can view your current points balances and recent stays in your Profile (top right corner) on accorplus.com
If you have stayed at a hotel but are yet to have your points credited to your account, please contact us with the tax invoice from your stay and we would be more than happy to assist. Please include the following information:
- Booking reference number
- Copy of the tax invoice
- Accor Plus membership number
- Details of the stay
Please note: You always get status night credit depending on the number of nights you stay in the hotel. For example - 3 rooms booked for 1 night, You will be credited 1 Status Night.
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