Today, we experienced a technical issue affecting some automatic membership renewals. If your renewal was scheduled for this week, you may notice that your payment hasn't been taken, or that your card has been charged incorrectly.
What this means for you
- Your membership benefits are not affected. remain available as usual
- You don't need to contact us. We've identified the cause and are working to update affected accounts and correct any payment errors.
What happens next
We'll email you by Friday 9th October to confirm your renewal has been processed correctly and that any payment errors have been fixed.
We're sorry for the inconvenience and appreciate your patience. If you have an urgent concern in the meantime, our Member Care team is available to assist you.