My Membership

Accor Plus Website

• Technical issue: Some users unable to login or reset password
• Zalo - now available for our members from Vietnam
• Philippines Telephone Line - currently experiencing technical issues
• 카카오톡 - 한국어 지원 가능
• Kakaotalk - Korean language support now available
• Priority contacts for American Express members

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Accor Plus Discovery

• How do I login to the Discovery website?
• How do I earn Discovery dollars?
• How do Discovery Dollars work?
• What can I use my Discovery Dollars for?
• How do I join Discovery?
• What is Accor Plus Discovery?

Supplementary Membership

• What benefits do supplementary cardholders receive?
• How do I purchase a supplementary card?

Email

• I’m getting too many emails. How do I unsubscribe?
• Why didn’t I receive the email about the Super Sale?
• I have emailed a question. How long does it take to get a response?

Membership Card

• How do I use my digital card?
• Cancellation rights of an Accor Plus membership
• Can I lend my Accor Plus membership to a friend?
• What vouchers come with my membership?
• What are the benefits of an Accor Plus membership?
• How do I renew my Accor Plus membership?

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Update my Details

• How do I change the name on my membership?
• Why was my Accor Plus account suspended?
• How do I update my contact details?