ALL Loyalty Points & Status

ALL Website & App

• Where can I find my digital card?
• How do I get the app?

Status Tier

• When do my Status points expire? How does status work?
• Why was my status downgraded?

Status and Reward Points

• How do I enjoy the Accor Plus new benefit of bonus of 20 Status Nights and when will I receive them?
• I am missing Reward points earned thanks to a partner of ALL. Why are they not credited on my account ?
• How do I check that my stay meets the terms and conditions of an offer with bonus points?
• I did not receive the correct reward points from a stay. What should I do?
• How many points will I earn from a recent or upcoming stay?
• I haven’t received points for a recent stay, what can I do?

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Best Price Guarantee

• How do I make a Best Price Guarantee claim?

Benefits

• Qantas airline partner offer
• Unlink Air France (KLM/Flying Blue) from your Accor Plus account
• Can I earn points for dining at an Accor hotel if I am not an inhouse guest?
• How do I book my Suite Night Upgrade?
• What is ALL - Accor Live Limitless?
• Where can I use the ALL - Accor Live Limitless membership benefits?

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Booking

• How do I make a booking with member rates?