We are aware of a technical issue that is impacting the ability of some Accor Plus members to login to accorplus.com, all.com or the ALL App. This also impacts the ability for some members to reset their password.
This issue has been prioritised by our technical teams to be resolved. We sincerely apologise for the inconvenience caused.
For impacted members who are wanting to book a stay, you can do so by going to all.com.
Click on 'Special Rates'.
Then enter your 16-digit Accor Plus membership number in the 'Loyalty or subscription number' field:
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