How do I contact Member Services?

There are a number of convenient ways to contact our friendly Member Services teams:

• 📩 Submit a request: Webform
• 💬 Live Chat: Click the ‘Help’ widget on our website during business hours
• 📱 Messaging Apps:
• 🔹 Kakaotalk: @accorplus1
• 🔹 Zalo: @accoradvantageplus
• ✉️ Email: members@accorplus.com
• 📞 Call Us:

Australia: 1300 36 36 37

India: 1800 419 7172/ +91 92050 07271

Indonesia:  +62 21 30122110

Malaysia: +60 34065 0210

New Zealand: 0800 854 901 / +64 9 590 9035

Philippines: +63 2 7709 0124

Singapore: +65 6031 3952

Thailand: +66 2 079 6172

Vietnam: +84 24 3275 4630

Other Countries: +61 2 8348 9845

Hong Kong & Macau, please contact us via webform or live chat.

We look forward to assisting you!