How do I contact Member Services?

There are a number of convenient ways to contact our friendly Member Services teams:

• 📩 Submit a request: Webform
• 💬 Live Chat: Click the ‘Help’ widget on our website during business hours
• 📱 Messaging Apps:
•     🔹 Kakaotalk: @accorplus1
•     🔹 Zalo: @accoradvantageplus
• ✉️ Email: members@accorplus.com
• 📞 Call Us:

Australia: 1300 36 36 37

India: 1800 419 7172 / +91 92050 07271

Indonesia: +62 21 5 1010 4 10

Malaysia: +60 364195030

New Zealand: 0800 854 901

Philippines: +632 5315 2499

Singapore: +65 6939 6600

Thailand: +66 2 352 4400

Vietnam: +84 28 3933 1000

Other Countries: +61 2 9927 1640

Hong Kong & Macau, please contact us via webform or live chat.

We look forward to assisting you!