I have emailed a question. How long does it take to get a response?

We endeavour to respond to all email communication within 2 business days.

Do you want to find the answers to your questions as fast as possible? On the Member Help Centre you can easily search for the information you need by typing a question in the search bar.  

For the fastest response we recommend Live Chat.

Alternatively look for the Help widget and you can ask our answer bot a question:

If you prefer to send a request via web form you can do so here, we will do our best to respond to you within 2 business days.